26th March 2020

Response to Covid-19 (Coronavirus)

Update to Home Status Regarding Visits

As you know, we previously issued the alert that we would ask all relatives and friends of our residents to limit their visits to those that are absolutely necessary.

Given the accelerating nature of the spread of the Covid-19 Coronavirus, we have introduced a quarantine system in 12 of our Homes.

This system is intended to ensure that residents in these homes, along with the staff that provide the range of care services, are isolated from the open risk of infection by “locking-down” the home with the staff who have volunteered to assist us in implementing this system.

This “lock-down” will be for an initial period of 14 days. During this time, other staff that work at the home have agreed to self-isolate at their own homes, in preparation to replace their colleagues on day 15.

As a result, we feel it appropriate to close our Homes to all relatives and friends.

We shall of course continue to allow access to visiting medical professionals.

In addition, residents that are on the “End of Life” Pathway, will be permitted visits from close relatives.

We apologise for having to take this action, but the safety of our residents and staff during these difficult times are of paramount importance and we hope that you understand our reasons for imposing these restrictions.

Yours faithfully,

Minal Desai
Chief Strategy Officer

We are very proud to have such a committed personnel who are isolating themselves along with Residents in order to keep everyone safe. Our staff need support more than ever, so every little heart-warming message that we can pass on to the homes under lock-down, will be greatly appreciated. Please fill out the form below to brighten up their day:

Thank you!


19th March 2020

Update to Home Status Regarding Visits

As you know, we previously issued the alert that we would ask all relatives and friends of our residents to limit their visits to those that are absolutely necessary.

Given the accelerating nature of the spread of the Covid-19 Coronavirus, we have introduced a quarantine system in 6 of our Homes.

This system is intended to ensure that residents in these homes, along with the staff that provide the range of care services, are isolated from the open risk of infection by “locking-down” the home with the staff who have volunteered to assist us in implementing this system.

This “lock-down” will be for an initial period of 14 days. During this time, other staff that work at the home have agreed to self-isolate at their own homes, in preparation to replace their colleagues on day 15.

As a result, we feel it appropriate to close our Homes to all relatives and friends.

We shall of course continue to allow access to visiting medical professionals.

In addition, residents that are on the “End of Life” Pathway, will be permitted visits from close relatives.

We apologise for having to take this action, but the safety of our residents and staff during these difficult times are of paramount importance and we hope that you understand our reasons for imposing these restrictions.

Yours faithfully,

Minal Desai
Chief Strategy Officer


13th March 2020

As you will be aware, the World Health Organisation has now declared the coronavirus to be a pandemic and the UK government has moved to “Delay” protocol from the “Containment” protocol which previously existed.

In response to this, you were informed that we had taken the decision to “Lock Down” each of our homes.

It is important to stress that there are no diagnosed, nor suspected cases of the Covid-19 (Coronavirus) at any of the Homes and we have taken this decision as a protective measure. We are sure that you are fully aware that each of our residents is in the very highest risk category and the government, as of Wednesday, has conceded that the pandemic cannot be contained.

Our decision is based on this announcement and the critical category into which our resident fall.

This means that we are restricting visitors to visits that are absolutely necessary and we recommend that you do not visit.

Where your visit is absolutely necessary, you will notice an increased level of infection control. You will be asked to wash your hands and go directly to your relative’s room and exit directly via the same route. Toilet facilities within your relative’s room, along with washing facilities should be used in favour of the public areas.

Additionally, any outdoor activities have been cancelled, along with any externally provided activities.

Medical professionals (i.e. GPs, CPN, CSN, social workers and other MDT members) will still be coming to the homes but will be subject to the same infection control procedures as other visitors.

We will continue to regularly review and share resident information with all GP surgeries and continue to monitor the medication that they receive.

We have and will continue to provide on-going support and up to date information to staff members about the development of Covid-19 and the protocols they must follow in relation to heightened Infection Control protocols.

Currently this involves regular hand washing, avoid touching frequently touched surfaces (and to be conscious of the need to wash hands following such contact) and avoid touching eyes, mouth and nose.

However, should a case be suspected (or worse, diagnosed), we will need to move to a full “Lock Down” whilst we identify the extent of the outbreak.

Part of these heightened Infection Control Protocols involves disinfection of surfaces that are regularly handled and increased laundry of residents’ clothing. We are reviewing required stock levels of disinfectants and detergents to support this increased usage.
Regular updates to conditions within each Home will be displayed on our website and you can email us through the website should you want any specific information and are having difficulty contacting us by telephone.

We are currently making provision for the introduction of communication via Skype, Face Time and WhatsApp. Details of how this will be implemented will be posted on our website when the process has been defined.

We have a public responsibility to continue to provide an effective social care service and make it available to assist the NHS to the best of our ability; your understanding of our situation will assist us in achieving our responsibility. For the same reason, we will continue to receive admissions throughout the period. On admission, there will be a 14 day isolation period of all new residents to validate their condition.

We understand that this is a difficult time for everyone, and we have taken this short-term action to allow us time to make more compassionate provisions.

If you have any questions email us through the website.

Yours faithfully,

Minal Desai
Chief Strategy Officer